Refund policy

RETURN & EXCHANGE POLICY

1. Return Policy

We want all of our customers to be happy with purchases made at Dear Rae Jewellery. However, if you receive any products that you are unhappy with, you may contact us within 2 weeks of receiving it and we will offer you a store credit of the item. The purchase price is the amount you paid for the product and does not include any delivery costs.

All products are returnable, excluding:

Special Order
Custom-Made Jewellery
Earrings (for hygiene reason) and
All Products bought on sale

Products returned must be unused, unworn, and undamaged. We shall have no obligation to accept any return that we receive after the expiration of the applicable return period (2 weeks after receipt of your parcel). Please ensure when returning the parcel that the Products are properly protected.

We are not held responsible for the damage of chains. Chains are delicate by nature and care needs to be taken when wearing them. All chains will be charged a replacement fee of €15 (sterling silver) and between €80 - €100 depending on length (gold). Price subject to change without notice.

2 Exchange policy

If you wish to exchange a product, you will be given a store credit that you will be able to use towards your next order. Please be aware that any purchases made with store credits are processed as a new order and standard postage costs and delivery times will apply.

You are responsible for postage costs of returning the item. We recommend using registered mail to return items, as we are not liable for any items lost in the post.